Child Safety Policy

Last revised on Oct 25, 2025

1. Commitment to Minor Safety and Age Eligibility Requirement

The safety and protection of minors are core tenets of Chato App’s operations. We recognize the unique vulnerabilities of children in digital environments and are unwavering in our mission to prevent minors from accessing our platform or being exposed to harm through it.

In line with this commitment, Chato App strictly enforces an age eligibility rule: only users aged 18 years or older are permitted to create and use accounts on our platform. We implement age verification measures during the registration process to screen for underage users. Should our systems (automated or manual) detect that an account is owned or used by a minor, we will take immediate action, including permanent suspension of the account—without prior notice—to eliminate any risk to the minor and uphold our safety standards.

2. Detection of CSAE and CSAM, and Their Definitions

To combat Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM) effectively, Chato App has deployed a dual-layer detection system combining advanced automated tools and dedicated manual review:

  1. Automated detection: Uses machine learning algorithms and image/video recognition technology to scan all user-generated content (text, images, videos, and chat messages) in real time. This system flags indicators of CSAE/CSAM (e.g., explicit content involving minors, grooming language) for further review.
  2. Manual review: A team of trained professionals—with expertise in child safety and compliance—reviews all flagged content and user behavior. This ensures nuanced judgment to avoid false positives while ensuring no instances of CSAE/CSAM are missed.

Definitions of CSAE and CSAM (Aligned with Google’s Global Standards)

Child Sexual Abuse and Exploitation (CSAE)

CSAE refers to any behavior that exploits or harms a minor for sexual purposes, including but not limited to:

  1. Grooming: Building emotional trust with a minor (online or offline) to manipulate them into sexual activity, sharing explicit content, or meeting in person for sexual purposes.
  2. Sextortion: Threatening, blackmailing, or coercing a minor to share sexual images/videos, engage in sexual acts, or provide personal information by leveraging real or fabricated explicit material.
  3. Sexualization of minors: Encouraging, promoting, or normalizing sexual behavior involving minors—including discussions of sexual acts with children, requests for explicit photos of minors, or portraying minors in sexually suggestive contexts.
  4. Trafficking for sexual exploitation: Recruiting, luring, or transporting minors to facilitate commercial sexual activity (e.g., advertising minors for sexual services, arranging sexual encounters involving children).

Child Sexual Abuse Material (CSAM)

CSAM encompasses any material (images, videos, audio, or text) that depicts:

  1. Minors (under 18 years old) engaging in sexual acts (including explicit sexual intercourse, oral sex, or other sexual contact).
  2. Minors in sexually explicit poses or contexts (e.g., nude or partially nude images of minors intended to arouse sexual interest).
  3. Material that documents or promotes the sexual abuse of minors (e.g., videos of adults sexually assaulting children, text describing sexual violence against minors).

Chato App strictly prohibits the creation, upload, sharing, storage, or distribution of CSAM, as well as any behavior that facilitates CSAE.

3. Reporting Mechanisms

Chato App encourages all users to report suspected instances of CSAE, CSAM, or underage account use immediately. Prompt reporting is critical to protecting minors, and we offer multiple secure, accessible channels:

1. In-App Reporting

  1. Navigate to the content (post, message, or user profile) associated with the suspected violation.
  2. Locate the “Report” icon on the relevant page.
  3. Select the appropriate violation category from the dropdown menu.
  4. Provide a detailed description of the issue (e.g., “User sent explicit messages to a minor”) and attach supporting evidence (screenshots, chat logs) if available.
  5. Submit the report. Our review team will acknowledge receipt within 24 hours and prioritize investigation.

2. Direct Email to Child Safety Specialist

Users may also report concerns directly to Chato App’s dedicated Child Safety Specialist:

  1. Recipient: [Name: Opar].
  2. Email Address: service@chatolive.net>
  3. When emailing, please include: (1) your name and contact information (optional, for follow-up), (2) details of the suspected violation (e.g., user ID, content link, date/time), and (3) any supporting evidence.

3. Reporting to External Authorities

For urgent or severe cases (e.g., confirmed CSAM, ongoing grooming), we strongly advise reporting to global or local child protection agencies, including:

  1. The National Center for Missing and Exploited Children (NCMEC): File a report via the NCMEC CyberTipline.
  2. Local Law Enforcement: Contact your regional police department or child protection services to initiate a legal investigation.
  3. International Agencies: For users outside the U.S., refer to here> for region-specific reporting resources.

4. Commitment to Addressing Violations

When a violation of this Child Safety Policy (e.g., CSAE, CSAM, underage use) is confirmed, Chato App takes decisive, proportionate action to mitigate harm and prevent recurrence. Our response includes, but is not limited to:

  1. Content Removal: All CSAM or CSAE-related content (e.g., explicit images, grooming messages) is permanently deleted from our servers within 4 hours of confirmation to prevent further spread.
  2. Account and Device Sanctions:

    3. The violating user’s account is permanently banned from Chato App.

    The device used to commit the violation is blocked (in compliance with data protection laws, e.g., GDPR, CCPA) to prevent the user from creating new accounts.

  3. Cooperation with Law Enforcement: For serious violations (e.g., confirmed CSAM, child trafficking), Chato App will fully cooperate with local, national, and international law enforcement agencies. We provide legally permissible information (e.g., user registration details, content logs, IP addresses) to support criminal investigations, adhering to all applicable laws and court orders.
  4. Follow-Up with Reporting Users: Where possible (and without compromising investigations), we notify the reporting user of the actions taken (e.g., “The reported account has been banned”) to ensure transparency.

5. User Education and Transparency Initiatives

Chato App believes that education and transparency are key to long-term child safety. We implement the following initiatives to empower users and hold ourselves accountable:

  1. Safety Notifications: Regular, non-intrusive notifications (e.g., pop-ups, chat prompts) remind users of our age policy and how to recognize/ report CSAE/CSAM.
  2. Partnerships with Child Safety Organizations：We collaborate with leading global and local child safety groups to enhance our education and detection efforts, including:

    3. NCMEC (U.S.): Access to their latest CSAM detection technology and training for our manual review team.

    Regional agencies (e.g., Australia’s eSafety Commissioner, India’s National Commission for Protection of Child Rights): Tailoring our policies and resources to local cultural and legal contexts.

6. Conclusion: Reaffirming Our Commitment

At Chato App, protecting minors is not just a policy—it is a responsibility we take personally. We recognize that digital platforms have a critical role to play in preventing child sexual abuse and exploitation, and we invest continuously in our detection systems, education initiatives, and partnerships to meet this obligation.

We urge all users to join us in this effort: respect our age policy, report suspected violations promptly, and prioritize the safety of children in every interaction on our platform.